NEWT Site Audit Checklist

Site Information

Customer / Business Name

Site Address

Auditor / Installer

Audit Date

PBX Type

1. IT & Infrastructure

Confirm customer IT resources are available (on-site or remote) during installation for integration and network configuration. Identify and ensure access to IT/Telco/Server rooms. Locate Telco/Internet demarcation point.

If Hybrid PBX:

Verify suitable location for NEWT hardware (PBX appliance, managed network devices) with proper ventilation, secure access, rack/wall space, and power availability. Confirm UPS availability for PBX appliance, modem/router, switches, ATAs, etc. Minimum recommended: 1500 VA. Advise purchase if missing; note warranty void if power-related damage occurs.

2. Internet & Network

a. Existing ISP

Internet Type (e.g., Fibre, Cable, DSL, Wireless, LTE)

Speed Test Results (speed / latency / packet loss / jitter)

b. Existing network hardware

Router/Modem make & model

Security/VPN appliance details

QoS capability for voice traffic

c. LAN Switch details

Make(s)/Model(s)

Managed or Unmanaged:

Managed Unmanaged

If Managed, who makes changes?

Port speeds

PoE type / availability for all IP phone devices

LAN Switch Architecture:

Centralized Distributed

If multiple switches, note uplink type (copper vs. fibre)

d. Additional

Confirm sufficient Switch ports for deployment. NEWT Circuit (if applicable): Confirm if suitable for client bandwidth needs and Public IP block sizing requirements.

If Hybrid PBX:

Validate IP plan compatibility with NEWT (avoid conflicts with 192.168.168.X or 172.31.X.X). Check existing VLAN configuration and potential conflicts (e.g., Voice VLAN 20).

If Cloud PBX:

DHCP source for IP Phones?

Are separate VLANs being implemented for phone vs data devices?

Yes No

Is Voice VLAN prioritized?

Yes No

If Voice traffic passes through client router/firewall, discuss the following requirements:

QoS voice prioritization Opening of voice-related ports Allowance / Whitelist of NEWT IPs Additional as required: NAT modifications & SIP ALG/SIP Helper disablement

Collect subnet info and network diagram (if available) Take and share photos of network components with NEWT Service Delivery

3. Structured Cabling

Confirm cabling exists to all IP phone locations:

Yes No

If No, provide details

IP Phones use shared or dedicated drops:

Shared Dedicated

Cable grade (e.g.: Cat5, Cat5e, Cat6)

Hybrid PBX: Do all cabling route directly back to NEWT switch locations:

Yes No N/A

If No, provide details

Additional cabling needs (patch cables, panels, rack space)

Concerns and quote requirements

4. Voice Hardware

Existing Paging equipment (make / model of amp & speakers, number of zones)

Door phone requirements (integration with door strike/alarm, unlock codes, ring to extension(s))

MoH streaming devices (make / model and streaming audio provider)

Existing analog phones (conference/cordless) requiring ATA-based integration

5. Wi-Fi & Remote Access

Wireless AP details (make / model, SSIDs)

Client VPN or Remote Desktop / Citrix environments

Do remote users' voice traffic pass through EDR / IDS / Firewalls?

Yes No

Details

6. Analog Lines

Alarm system monitoring method (analog, cellular, Internet)

Telephone number if analog line alarm monitoring exists

Shared analog line functions (Fax, DSL, Postage Machine, Dial-Up PoS)

Elevator phone support required?

Yes No

7. Training Plan

Discuss training plan for phone devices.

Additional Requirements

Note any additional requirements that do not align with the NEWT solution build components